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Insurance Customer Service Representative

2 months ago

Gering, Nebraska, United States Staff My Agency Full time

**About the Role**

We are seeking a highly motivated and licensed professional to join our team as a Licensed Customer Service Representative - State Farm Agent Team Member. As a key member of our team, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experiences.

**Responsibilities**

  • Establish and maintain strong customer relationships, providing prompt, accurate, and friendly service.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Maintain a strong work ethic and commitment to success, with a focus on delivering exceptional customer service and driving business growth.

**What We Offer**

  • Competitive salary plus commission and bonus structure.
  • Paid time off, including vacation and personal/sick days.
  • Comprehensive benefits package, including health, dental, and vision coverage.
  • Opportunities for growth and advancement within our agency.

**Requirements**

  • Prior Property & Casualty experience and current active license preferred.
  • Prior customer service experience with sales skills preferred.
  • Ability to obtain Property & Casualty license within 30-60 days of hire.
  • Ability to obtain Life and Health license.
  • Excellent interpersonal, communication, and organizational skills.
  • Self-motivated, detail-oriented, and proactive problem-solving skills.
  • Ability to work in a team environment and provide timely and thorough activity reports to the agent.