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Automotive Service Specialist
2 months ago
Qualifications
Ability to interpret and understand instructions and information.
Professional appearance is essential.
Strong communication skills are required.
Capability to meet the company's production and quality benchmarks.
Physical Requirements
Work primarily indoors in climate-controlled environments.
Sitting
Regularly required.
Standing
Regularly required.
Walking
Regularly required.
Bending, Twisting, and Stooping
Regularly required.
Kneeling and Squatting
Regularly required.
Lifting
Over 50 lbs on a regular basis.
Reaching and Lifting Overhead
Regularly required.
Climbing
Stairs regularly.
Repetitive Hand/Finger Movement
Regularly required.
Grasping and Grabbing with Hands
Regularly required.
Pushing and Pulling
Regularly required.
General Expectations
Commit to ensuring customer satisfaction.
Identify management, production, and quality needs through inquiry and attentive listening.
Participate in company meetings as necessary.
Implement a follow-up system to ensure project completion.
Set personal performance objectives aligned with company productivity standards and devise strategies to achieve them.
Evaluate actions regularly to optimize time management and planning.
Stay informed about industry terminology and technological advancements in products and services.
Understand and comply with federal, state, and local regulations governing the business.
Follow lawful directives from supervisors.
Adhere to workplace rules and procedures.
Engage in performance management processes.
Foster positive interactions with colleagues to enhance morale.
Uphold confidentiality and non-disclosure agreements.
Be available for evening, weekend, and holiday shifts as required.
Job-Specific Expectations
Aim for 100% productivity and strive to maintain that level.
Utilize factory specifications as the standard for all repair, service, and customization tasks.
Deliver exceptional customer service to all clients, both internal and external, ensuring reliable vehicle service.
Receive service tasks from the service writer or manager.
Complete repair work within the designated timeframe. Set objectives, enhance skills, and continually improve efficiency.
Request necessary parts promptly once identified for a specific job.
Keep the service writer or manager updated on any additional work required or delays in estimated completion times to provide customers with current information.
Assist the service writer as needed with work orders, test rides, customer interactions, or any other tasks to guarantee customer satisfaction.
Maintain a clean and organized workspace and contribute to the overall tidiness of the shop.
Ensure all paperwork is accurately completed and filed after each job.
Keep technical qualifications up to date by completing required training programs.
Ensure the vehicle is cleaner upon completion of the job than when it was received.
Conduct each job thoroughly to minimize return repairs. If a vehicle returns for additional work, complete it efficiently, accurately, and with a positive attitude.
