Customer Experience Expert for Sustainable Fashion

3 weeks ago


San Francisco, California, United States Rothy's Full time
Company Overview:
Rothy's is a pioneering sustainable fashion brand that has revolutionized the way we think about shoes and accessories. Our mission is to create a better future for people and the planet, and we're looking for passionate individuals to join our team.

About the Role:
We are seeking a highly skilled Customer Experience Expert to join our Fillmore store team. As a key ambassador of our brand, you will be responsible for delivering exceptional customer experiences, ensuring seamless interactions across all touch points, and embodying the Rothy's culture in every interaction. Your passion for sustainability and commitment to excellence will make you a valuable asset to our team.

Salary Range:
$18.67 - $19.00 per hour

Job Description:
Key Responsibilities:
• Provide unparalleled customer service, exceeding expectations at every touch point.
• Own all day-to-day customer interactions, from in-store experiences to online engagements.
• Collaborate with Retail Manager and Assistant Manager to drive operational efficiency and success.
• Develop expert-level knowledge of our products, tools, and systems, showcasing them to customers with enthusiasm and pride.
• Foster connections with customers, creating loyalty through personalized experiences and community engagement.
• Contribute to meeting and exceeding sales goals, driving business growth and success.

Requirements:
• 1-3 years of retail or customer-oriented experience, preferably in a fast-paced environment.
• Excellent communication skills, with the ability to connect with customers from diverse backgrounds.
• Strong attention to detail, ensuring an exceptional brand aesthetic in-store and online.
• Ability to work weekends, evenings, and holidays, minimum 16 hours a week, and maintain a flexible schedule as needed.
• Physical stamina to work on feet up to 8 hours a day in a busy store environment, with the ability to lift up to 25 pounds.
• Passion for Rothy's brand story and product, with a willingness to learn and grow with the company.
• Self-motivated individual with a desire to exceed expectations, drive results, and contribute to a dynamic team.
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