Director of Operational Excellence Leadership

3 weeks ago


Étreux, Hauts-de-France, United States Plymouth Rock Assurance Full time

The Director of Operational Excellence Leadership will spearhead enterprise-wide process improvement initiatives through reengineering and intelligent automation. This change agent will partner with business units to identify opportunities, design innovative solutions, implement recommendations, and measure outcomes to ensure sustainable improvements to both customer experience and efficiency.

This position oversees a high-performing team of process improvement professionals, including reengineering practitioners, data analysts, and change management experts. Together, the team is responsible for delivering measurable operational efficiencies, embedding continuous improvement practices across the organization, and fostering a culture of innovation.

Key Responsibilities

Process Optimization:

  • Lead teams through all phases of reengineering initiatives, including discover, diagnose, design, implement, measure, and improve.
  • Address all dimensions of improvement: people, process, technology, and policy.
  • Utilize appropriate reengineering tools and methodologies to achieve results.
  • Track and report on operational performance metrics for results achieved versus targets

Change Management:

  • Drive change initiatives to ensure alignment with the company's strategic objectives.
  • Overcome resistance to change by addressing concerns and demonstrating the value of proposed solutions.
  • Help embed new processes, systems, and tools within the organization.

Team Development:

  • Inspire and manage a team of reengineering and intelligent automation specialists, fostering innovation, collaboration, and accountability.
  • Ensure team is equipped with necessary skills, tools, and resources to achieve objectives.
  • Promote professional growth through training, development, and knowledge sharing.
  • Empower team members to translate ideas into actionable business results.

Collaboration & Stakeholder Relations:

  • Build and maintain trusting relationships across the organization to ensure alignment, transparency, and collaboration.
  • Partner with senior leadership to identify areas for operational improvement.
  • Engage with cross-functional stakeholders to ensure alignment and effective implementation.

About the Role

We are seeking a highly skilled and experienced leader to drive our operational excellence efforts. The estimated salary for this role is $175,000 - $225,000 per year, depending on experience and qualifications.



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