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Service Technician for Building Solutions

2 months ago


Knoxville, Tennessee, United States Tindell's, Inc. Full time
Company Overview:
Tindell's, Inc. is a premier manufacturer specializing in building products and innovative solutions. With a legacy spanning over 125 years, we have dedicated ourselves to developing products and services that empower our clients to create exceptional environments for living, working, and leisure.

Our Commitment:
With a workforce of over 200 dedicated professionals across multiple locations, our current mission is to introduce new solutions to builders, streamlining the home construction process to enhance speed, efficiency, and effectiveness. Our communities provide purpose to our work, and the products we produce are designed to safeguard what is most important.

Employee Benefits:
We prioritize our employees as the foundation of our organization, hiring for careers rather than mere jobs. Our comprehensive benefits package includes:
- 100% paid employee-only medical insurance
- Dental and vision coverage
- 401(k) plan
- Paid holidays, sick days, and vacation
- Weekly pay

Position Overview:
The primary function of the Service Technician is to execute assigned fieldwork requests by diagnosing operational issues and performing necessary repairs.

Areas of Expertise:
Experience is required in the following product categories:
- Garage doors
- Fireplaces
- Punch-out services

Key Responsibilities:
- Manage daily fieldwork orders as assigned by the Installed Sales Supervisor.
- Prioritize job-site visits based on urgency and customer requirements.
- Assess the cause and cost of repairs.
- Identify the responsible party for invoicing repairs.
- Communicate with the Installed Sales Supervisor regarding parts needed for warranty work.
- Ensure quality compliance throughout the repair process.
- Maintain a clean and organized vehicle and warehouse space.
- Adhere to company operational and safety policies.
- Keep tools and vehicles in a professional condition.
- Exhibit professional conduct in public interactions.
- Assist in training personnel on equipment and quality standards.
- Serve as a backup for routine equipment maintenance.
- Collaborate closely with the Installed Sales Supervisor to ensure proper inventory and equipment management.
- Recommend quality and production enhancements to the Installed Sales Supervisor.
- Maintain the flow of fieldwork orders and complete necessary paperwork.
- Oversee assigned tasks as directed by the Installed Sales Supervisor.

Physical Requirements:
- Ability to sit or stand for extended periods (up to four hours).
- Physical strength to lift, carry, push, or pull items up to 100 lbs, with frequent lifting of 50 lbs.
- Capability to exert 50 lbs. of force to move objects.

Work Environment:
- Indoor work in controlled temperatures.
- Outdoor work in varying temperatures for extended periods.

Licensing Requirements:
- Class F Driver's License
- Insurability for driving.