Adventure Park Supervisor

OUR CULTURE:

At Ozarks Regional YMCA, our mission and core values are reflected in our culture. We are dedicated to fostering communities with purpose and intention every day. We are inclusive: we welcome everyone. We create an environment where you can belong and grow. We are authentic: we appreciate your uniqueness and individuality. We are optimistic: we believe in your potential to make a difference in the world. We are supportive: we assist you in your journey to reach your full potential. We are resolute: our primary goal is to strengthen our community, starting with you.

POSITION SUMMARY:

As a Climbing Wall Staff member, you will create a positive, professional, and inviting atmosphere by delivering exceptional customer service and overseeing participants while embodying our YMCA values. You will warmly welcome participants and provide friendly and efficient service at our Challenge Areas.

KEY RESPONSIBILITIES:

• Oversee Challenge Areas and ensure the safety of all participants.
• Deliver outstanding customer service to participants and their families.
• Maintain knowledge of and adhere to Safety Policies, Procedures, and Emergency Response Plans, prioritizing safety at all times.
• Vigilantly observe participants to identify potential conflicts or behavioral issues before they escalate.
• Exemplify exceptional leadership, values, and conduct.
• Provide accurate and courteous information regarding membership requirements.
• Address participants' needs promptly and contact appropriate personnel when necessary. Handle complaints with professionalism and effectively resolve issues.
• Perform maintenance tasks for Challenge Areas as required.

QUALIFICATIONS:

• Must be at least 18 years old.
• Ability to assist others at heights exceeding 20 feet.
• Experience in supervising or caring for children is preferred.
• Must possess maturity, responsibility, and strong communication skills.
• Ability to interact positively with both children and adults, demonstrating enthusiasm and flexibility.
• Must consistently align with and exemplify the YMCA's four core values.
• CPR Pro & First Aid Certification is required within the first 30 days (training can be provided).

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
• The employee must possess sufficient strength, agility, and mobility to perform essential functions and safely supervise program activities.
• Ability to perform all physical aspects of the position for extended periods, including walking, standing, bending, squatting, and kneeling.
• Specific vision abilities required for this role include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is typically moderate to high.

Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.