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ES Clerk II

2 months ago

El Paso, Texas, United States HEALTH AND HUMAN SERVICES COMMISSION Full time
Job Summary

We are seeking a highly motivated and detail-oriented ES Clerk II to provide clerical support services in a service delivery office. The successful candidate will provide administrative assistance to Eligibility Operations staff, process mail, and review applications for completeness.

Key Responsibilities
  • Provide clerical support to Eligibility Operations staff, including processing mail, opening and dating incoming applications and supporting documents, and reviewing applications for required signature, date, and supporting documents.
  • Log applications and assign complete applications for processing, and return incomplete applications to clients and assist with completion when necessary.
  • Copy and return original documents upon request to clients/customers, and respond to client inquiries and requests for assistance.
  • Work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines, and be able to work occasional overtime as required by management.
Requirements
  • Knowledge of internet usage and computers, with the ability to listen to clients, elicit, relate, and evaluate information, and interpret terms as needed.
  • Ability to complete required work within specified deadlines, and possess a strong work ethic and a desire to help others.
About Us

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is a dynamic team working in a high-performing and innovative environment. We are committed to delivering best-in-class customer service to clients and stakeholders, and we are looking for individuals who share our core values of respect, ownership, collaboration, and integrity.