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Part Time Sales Associate

2 months ago

Tucson, Arizona, United States Tapestry Full time

Job Summary:

The Sales Associate role is a vital part of the store's overall success and efficiency. As a representative of Coach, you will be responsible for upholding the company's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a lasting impression.

Key Responsibilities:

  • Understand organizational objectives and make decisions that align with company priorities.
  • Take ownership and be committed to delivering results, while remaining actively aware of personal and store metrics.
  • Create short- and long-term strategies to achieve personal metrics and performance goals.
  • Take ownership of personal survey results and create plans to improve and overcome areas of opportunity.
  • Represent Coach as a brand ambassador.
  • Demonstrate Coach's Selling and Service expectations at all times.
  • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics.
  • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
  • Create positive impressions with customers by bringing the best self to work through attire consistent with Coach's Guide to Style.
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
  • Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remain aware and clearly able to communicate current pricing and promotional strategy to customers.
  • Discuss product features and build the sale by leveraging cross-selling skills and abilities.
  • Cross-sell and encourage beneficial product add-ons that relate to the customer's shopping needs.
  • Sensitive to customers' needs and tailor approach by reading cues.
  • Attend to the unique and individual shopping needs of each customer.
  • Work with multiple customers simultaneously and break away as appropriate.
  • Follow up with customers consistently and genuinely to influence/close the sale.
  • Flex personal selling techniques to contribute to overall store financial results.
  • Build lasting and loyal relationships with customers.
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts.
  • Create enthusiasm and positivity for a shared vision and mission.
  • Promote and endorse a team selling environment.
  • Foster an environment of teamwork, trust, and collaboration with internal and external customers.
  • Remain solution-oriented; be adaptable and flexible to changing business and store needs.
  • Welcome feedback and adapt behaviors as appropriate.
  • Maintain a calm and professional demeanor at all times.

Operations:

  • Ensure all daily tasks are completed without negatively impacting service or Coach standards.
  • Complete daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
  • Maintain a clean and tidy selling floor at all times.
  • Adhere to all applicable retail policies and procedures, including POS, Operations, and Asset Protection procedures.
  • Replenish inventory on the sales floor as needed.
  • Support Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards as it relates to product both in the stockroom and on the sales floor.
  • Support cash-wrap when needed to process purchases, returns, and exchanges.
  • Efficiently process customer transactions: Purchase, Return, Exchange, Found Order, etc.
  • Effectively help prepare the store by organizing functional areas, perform routine cleaning, maintain strong organizational standards, and maintain visual merchandising expectations.

Requirements:

  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and holidays.
  • 1-3 years of previous sales experience in a luxury retail service environment preferred.
  • Ability to communicate effectively with customers and team.
  • Mobility to maneuver the sales floor and stock room to provide and support customer service.
  • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties.
  • Ability to frequently lift and carry up to 20 pounds and at times lift and carry product/cartons up to 50 pounds to process product shipment/transfer.