IT Support Specialist Senior

1 day ago


Maryville, Tennessee, United States First Horizon Foundation Full time
Job Title: IT Support Specialist Senior

We are seeking a highly skilled IT Support Specialist Senior to join our Technology Operations Center team at First Horizon Foundation.

Job Summary:

The IT Support Specialist Senior will serve as a key member of our 24/7 Technology Operations Center, responsible for monitoring, analyzing, and responding to system issues across our enterprise.

Key Responsibilities:
  • Monitor and analyze system issues, following established procedures to ensure timely resolution.
  • Provide accurate and complete descriptions of issues, inquiries, or service requests in call records or incident management tickets.
  • Routine follow-up on outstanding incident management tickets to ensure timely resolution.
  • Ensure all assigned incidents are managed according to Service Level Agreements (SLAs).
  • Direct the response and resolution of system alarms and abends.
  • Participate in the design, development, and documentation of the knowledge base.
  • Collaborate with the Technical Assistance Center to facilitate proper incident management.
  • Assist with documentation on Data Center standards and procedures.
  • Assist in the coordination and support for Data Center upgrades and maintenance.
Requirements:
  • 1-3 years of related IT experience.
  • 1-2 years of proven IT network, mainframe, or distributed systems technical experience.
  • Excellent oral and written communication skills, as well as attention to detail.
  • Ability to manage high-stress situations and be a highly motivated self-starter.
  • Experience creating and implementing processes and procedures.
  • Comfortable functioning in a hands-on environment.
  • Technical ability with a broad range of knowledge, including network monitoring and reporting software, mainframe and distributed systems hardware, and familiarity with operating systems.
Working Conditions:

This is a rotating schedule position, requiring two weekends a month and Federal holidays. Overtime, weekend, and holiday hour availability is required.

Equal Opportunity Employer:

First Horizon Foundation is an equal opportunity employer and welcomes applications from diverse candidates.



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