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Client Relations Specialist

2 months ago

Vancouver, Washington, United States Jubitz Full time

Customer Service Representative

Department: Fleet Services CardLock

Location: Vancouver, WA

Jubitz is seeking a dedicated Customer Service Account Representative to join our Fleet Services Division team. This role involves delivering exceptional customer support via email and phone to both existing and prospective clients. The representative will focus on maintaining and enhancing sales volumes while effectively cross-marketing Jubitz's diverse product offerings through outstanding, proactive service.

As a family-owned enterprise, Jubitz has been an integral part of the local community since 1952. Our commitment to excellence has earned us recognition as one of the premier truck stops in the United States, achieved through a team culture that prioritizes providing our guests with a World-Class Customer Experience.

This position is based in our Vancouver, WA office.

Education and Experience:

A high school diploma or GED is required; a two-year degree is preferred.

At least two years of experience in customer service or sales, whether in a related or unrelated field, is necessary; prior telephone service experience is advantageous.

Preferred Skills:

• Strong attention to detail.

• Excellent verbal and written communication skills.

• Ability to manage inbound and outbound calls with a friendly demeanor.

• Competence in negotiating mutually beneficial outcomes with clients.

• Capability to address the needs of various stakeholders, both internal and external.

• Proficiency in handling multiple tasks with deadlines.

• Intermediate skills in Microsoft Office, particularly Excel.

• Ability to read, analyze, and interpret technical procedures and regulations.

• Proficient in writing reports, business correspondence, and procedural manuals.

• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to real-world scenarios.

• Skill in identifying problems, gathering data, establishing facts, and drawing valid conclusions.

What We Offer:

A comprehensive Health Benefit Package:

+ Choice of Medical HMO or PPO plans

+ Dental and Vision coverage

+ Health and Dependent Care Flexible Spending Accounts

Short-term and long-term disability coverage

Life insurance

401(k) Plan with company matching

Tuition reimbursement opportunities

Generous paid time off accruals

Employee discounts

Monthly cash incentive program

Employee assistance program

Additional Notes:

This role primarily operates in a business office environment, requiring the employee to sit and/or stand for extended periods, utilize a computer, and communicate effectively both verbally and in writing. The employee may occasionally need to lift and/or move items weighing up to 25 pounds. The company operates across multiple buildings on a multi-acre campus, necessitating the ability to travel between locations.