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Shift Manager/Lead

1 month ago


South Bend, Indiana, United States DND Groups, Inc. Full time
Job Title: Shift Manager/Shift Leads

At DND Groups, Inc., we are seeking a motivated and experienced Shift Manager/Shift Leads to join our team at our Dairy Queen location in Bend, Oregon.

Responsibilities:
  • Assist the General Manager and Assistant Manager in executing specific aspects of restaurant operations during scheduled shifts.
  • Build a strong relationship with crew members to foster a positive environment for learning and teamwork.
  • Assist with training and coaching of crew members to build a highly skilled and productive team.
  • Model Dairy Queen and DND Group policies for crew members and encourage teamwork to exceed expectations in service, performance, and safety.
  • Provide high-quality service, maintain a clean environment, and create a warm and friendly atmosphere for guests.
  • Build relationships with customers, particularly regular or preferred patrons.
  • Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations, and VP of Operations.
  • Handle routine customer complaints and resolve issues promptly to ensure customer satisfaction.
  • Understand the importance of speed of service and resolve bottlenecks in workflow.
  • Ensure the restaurant is adequately organized and staffed through proper task assignments and break rotation during peak and non-peak periods.
Qualifications:
  • High School diploma or equivalent required.
  • Minimum 6+ months of high-volume quick service restaurant experience required.
  • Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
  • Leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
  • Strong knowledge and application of safe food handling practices.
  • ServSafe certified or approved equivalent.
  • Strong hospitality and customer service skills.
  • Ability to work in and out of different temperature ranges, stand for long periods, work around possible allergens, and lift up to 50 pounds.
Benefits and Compensation:
  • Flexible schedule.
  • Paid training.
  • Employee discount.
  • Hourly Pay: $15.50 to $16.50 per hour.
  • Hours Available: 20 to 35 hours per week.

DND Groups, Inc. is an equal opportunity employer and is committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values.