Member Service Representative

7 days ago


Wilkes Barre, United States Wal-Mart Full time
Job Overview
Sam's Club is seeking a highly skilled Member Service Representative to join our team in Wilkes Barre, PA. As a key member of our frontline team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and promoting our products and services.

Key Responsibilities
• Maintain a clean and organized workspace, adhering to company standards and procedures.
• Assist members with purchasing decisions, answering questions, and resolving issues efficiently.
• Process transactions accurately, handle returns and exchanges, and provide guidance on self-service technology.
• Collaborate with colleagues to achieve sales targets and promote upselling opportunities.
• Stay up-to-date on product knowledge, promotions, and company policies to provide informed assistance.

Requirements
• 1-2 years of retail experience, preferably in a customer-facing role.
• Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
• Basic math skills and accuracy when handling cash, credit card transactions, and processing returns.
• Ability to lift up to 25 pounds, stand for long periods, and move quickly around the store as needed.

What We Offer
• Competitive hourly wage range: $18.00 - $25.00, based on location and experience.
• Opportunities for career growth and advancement within the company.
• Comprehensive benefits package, including medical, vision, dental, and 401(k) matching.
• Paid time off, holidays, and parental leave, depending on eligibility and length of employment.

Bonus Opportunities
• Premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour, based on schedule, facility, season, or specific work performed.

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