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Installation Operations Manager

2 months ago

Bethel, Connecticut, United States Closets By Design Full time
Job Overview

Compensation and Benefits:

  • Comprehensive training and development programs
  • Retirement savings plan (401(k))
  • 401(k) matching contributions
  • Performance-based bonuses
  • Competitive salary range
  • Dental coverage
  • Employee discounts available
  • Health insurance options
  • Paid time off policy
  • Vision coverage

Closets by Design is a reputable and expanding custom closet and home organization firm. We are in search of an Installation Manager who is enthusiastic and driven, capable of handling multiple tasks effectively.


Key Responsibilities

The Installation and Service Manager collaborates closely with the Installation team to ensure the brand's image is consistently upheld across all platforms. Key responsibilities include:

  • Leading and managing Installers and Installer assistants (helpers).
  • Overseeing and scheduling each installation and service project from initiation to completion.
  • Prioritizing customer service and managing accounts receivable effectively.
  • Working in conjunction with the Installation, Production, and Sales departments to guarantee client satisfaction throughout the installation process.

Administrative Duties
  • Conducting daily meetings with the Installation Team to cover training, services, safety, and other relevant topics.
  • Regularly reviewing van safety reports to ensure compliance with safety standards.
  • Managing Post-Install folders and addressing any incomplete services.
  • Coordinating installation dates for newly sold contracts based on established criteria.
  • Assigning personnel with appropriate skill levels based on installation needs to optimize labor costs and enhance revenue.
  • Making daily reminder calls through various communication methods for upcoming installations.
  • Reviewing the schedule daily to accommodate cancellations or rescheduling.

Collaboration and Communication
  • Assisting the installation team in identifying and developing recovery plans as necessary.
  • Maintaining frequent communication with installation and production teams to ensure accurate logistics regarding material arrivals.
  • Engaging in regular one-on-one interactions with customers, sales teams, vendors, and internal departments to oversee the efficiency of installation and service scheduling.

Qualifications
  • Ability to work efficiently, accurately, and independently.
  • Strong verbal and written communication skills via phone, email, and text.
  • Basic proficiency in Microsoft Office Suite.
  • Demonstrated exceptional customer service abilities.
  • Comfortable in a fast-paced, team-oriented environment.

Job Type: Full-time

Salary: $60,000 - $75,000 per year, based on experience

Additional Benefits:

  • 401(k) plan
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off