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Senior Client Services Coordinator

2 months ago

Chandler, Arizona, United States Insight Enterprises Full time

Requisition Number: 97872


Insight Enterprises stands as a prominent Fortune 500 Solutions Integrator, dedicated to empowering organizations in their transformation journeys by harnessing the capabilities of both people and technology.

With a robust 35-year legacy in hardware and software supply chain management, complemented by our extensive expertise in cloud computing, data analytics, artificial intelligence, cybersecurity, and intelligent edge solutions, we guide businesses through intricate digital choices to realize exceptional outcomes.

As a Senior Client Services Coordinator, your primary responsibility will be to deliver exceptional customer support while overseeing the sales processes for a designated team of Account Executives.

Your role encompasses assisting with quoting, order management, account oversight, communication management, part requests, report generation, and order fulfillment.

You will serve as the primary resource for our Account Executives in pre-sales support activities, which include account pre-qualification, product pricing, research, configuration, and product information dissemination.


Key Responsibilities at Insight:

Engage with customers, partners, and internal stakeholders to address challenges in alignment with the organization's sales objectives. This will involve:

  • Prioritizing and responding to incoming client communications.
  • Timely follow-up on all open client returns.
  • Ensuring accuracy in order placement, fulfillment, and shipping.
  • Keeping sales teams updated on account developments.

Prepare, manage, and accurately submit sales quotes using the designated quote entry system. Conduct research on technical product inquiries and ensure procurement access.

Oversee pricing management (agreement manager, contract module) and collaborate with vendors on special pricing arrangements. Ensure that special bid pricing is correctly applied and that accurate costs are captured for every order prior to release. You will also be responsible for ensuring compliance with contracts where applicable.

Assist in special projects for clients and our sales teams, which may include providing reports, setting up new client sold-to, bill-to, and ship-to accounts, assisting clients with Insight web accounts, and delivering ad hoc status updates.


Qualifications for Joining Insight:

A Bachelor's degree (B.A.) from an accredited four-year institution; or two to six years of relevant experience and/or training; or an equivalent combination of education and experience.

Prior experience in selling computer technology is highly desirable. A strong understanding of IT products and services is essential.

Demonstrated ability to effectively present information and respond to inquiries from groups of managers, clients, and colleagues.

Excellent communication (both verbal and written), organizational, problem-solving, and time management skills.

Able to cultivate relationships and quickly establish trust with clients and internal personnel.

Must be capable of adhering to stringent service level agreements (SLAs) and managing multiple tasks efficiently.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

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