Executive Hotel Operations Director

5 days ago


Southaven, Mississippi, United States Wintergreen Hospitality LLC Full time
Job Title: Executive Hotel Operations Director

Salary: $80,000 - $120,000 per year

About the Role:

We are seeking an experienced and results-driven Executive Hotel Operations Director to oversee all aspects of hotel operations at Wintergreen Hospitality LLC's Fairfield Inn & Suites by Marriott. As a key member of our leadership team, you will be responsible for ensuring the highest levels of guest satisfaction, profitability, and associate engagement.

Key Responsibilities:
  • Operational Leadership: Direct and coordinate all hotel operations, including front desk, housekeeping, maintenance, sales, and food & beverage services.
  • Guest Satisfaction: Ensure guests receive outstanding service and hospitality, responding promptly to guest needs and concerns.
  • Financial Performance: Develop and implement strategies to achieve revenue goals, control expenses, and maximize profitability.
  • Sales and Marketing: Oversee sales efforts, including revenue management, marketing initiatives, and community relations to drive occupancy and revenue growth.
  • Associate Management: Recruit, train, and develop a high-performing team; provide leadership, coaching, and performance feedback.
  • Quality Assurance: Maintain hotel brand standards of cleanliness, safety, and guest service excellence throughout the hotel.
  • Compliance: Ensure compliance with company policies, procedures, and regulatory requirements.
  • Property Maintenance: Oversee maintenance and upkeep of the hotel facilities, ensuring a safe and comfortable environment for guests and associates.
  • Risk Management: Identify and mitigate risks that may impact guests, associates, or the hotel's reputation.
Requirements:
  • Experience: Recommend 2-5 years of experience in hotel management with strong knowledge of the hospitality industry.
  • Leadership Skills: Strong leadership, interpersonal, and communication skills; ability to motivate and inspire a diverse team.
  • Financial Acumen: Solid understanding of financial management, budgeting, forecasting, and revenue management principles.
  • Guest Focus: Passion for delivering exceptional guest experiences and dedication to exceeding guest expectations.
  • Problem-Solving: Ability to analyze situations, identify problems, and implement effective solutions.


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