Teller - Spanish Bilingual

2 weeks ago

New Brunswick, New Jersey, United States Wells Fargo Full time
About this role:

We are seeking a Teller to join our Consumer, Small & Business Banking division in our National Branch Network. As a Teller, you will be part of the fabric of the local community, helping provide financial services to residents, employees, and local businesses. If you enjoy working with people and are looking for a career with tremendous opportunity for growth, this is a great role for you.

Key responsibilities:
  • Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
  • Receive direction from managers and exercise judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers' financial needs
Requirements:
  • 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education
  • Bilingual speaking and listening proficiency in Spanish/English
Desired qualifications:
  • 6+ months of experience interacting with people, demonstrated through work, military, or education
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent, and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience, including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job expectations:
  • Ability to work a schedule that may include most Saturdays
  • This position is not eligible for Visa sponsorship
  • Must take and pass required language assessment

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