**Job Summary**

Sedgebrook is seeking a highly skilled and compassionate Guest Services Specialist to join our team. As a key member of our community, you will be responsible for providing exceptional hospitality and support to our residents, visitors, and staff.

Key Responsibilities:

• Provide warm and welcoming greetings to residents, visitors, and staff, ensuring a positive first impression of our community.
• Operate the front desk and phone system efficiently, handling inquiries and concerns in a professional and courteous manner.
• Monitor the reception area and direct traffic, deliveries, and packages as needed.
• Maintain accurate records and information, including the away book, away latch log, and shift pass along.
• Monitor security systems, including Fire Panels and Accushield, and dispatch security personnel as required.
• Provide administrative support to various departments, including sending faxes and copies.
• Ensure excellent communication and interpersonal skills, with the ability to work effectively with residents, visitors, family members, supervisors, and colleagues.

Requirements:

• High school diploma or general education degree (GED) required.
• Receptionist or office administrator experience preferred.
• Excellent written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• MS Office experience required.

Language Skills:

Must be able to speak conversational English to communicate with residents, visitors, family members, supervisor, and co-workers.