Technical Support Specialist

7 days ago


Lebanon, Tennessee, United States Permobil Full time
Technical Support Representative - Technician

At Permobil, we're seeking a skilled Technical Support Representative - Technician to join our team in Lebanon, TN. As a key member of our Customer Experience department, you'll play a vital role in ensuring customer satisfaction by providing expert guidance on troubleshooting and technical product issues.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and fax, resolving issues related to product modification, maintenance, repairs, and parts orders.
  • Establish trusted professional relationships with our provider network, end-users, and co-workers.
  • Record customer contacts and pertinent data into our management information system.
  • Process phone, fax, and email orders and price quote requests for parts, and enter and process return shipments from customers.
  • Identify and resolve potential ordering problems, ensuring timely and accurate product delivery and repair.
  • Perform other miscellaneous job-related duties as assigned.
Why Permobil?

We're a global leader in advanced rehabilitation technology, passionate about improving the lives of our users through state-of-the-art healthcare solutions. As a Technical Support Representative - Technician, you'll be part of a collaborative and innovative team that's dedicated to making a difference.

At Permobil, we value our employees' contributions and offer a dynamic work environment that promotes continuous improvement and safety. If you're passionate about technical support and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply.



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