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Onsite Field Service Technician

2 months ago

Macon, Georgia, United States Revolution Technologies Full time
Job Summary

We are seeking a skilled Onsite Field Service Technician to join our team at Revolution Technologies. As a key member of our customer support team, you will be responsible for providing exceptional on-site service and support for our customers' printer equipment.

Key Responsibilities
  • Respond promptly to customer service calls, adhering to established Service Level Agreements (SLAs).
  • Diagnose and repair printer issues efficiently, ensuring all equipment functions within published specifications.
  • Maintain a well-organized schedule to manage workload and meet customer deadlines.
  • Communicate effectively with customers throughout the service process, keeping them informed of call acceptance, estimated arrival time (ETA), service progress, and resolution.
  • Address customer questions and concerns related to their printer devices.
  • Provide thorough training to customers on proper printer usage and features.
  • Perform repairs and maintenance procedures according to company standards, completing all service call documents before leaving the customer site.
  • Follow established administrative procedures for data collection and reporting, including call details, status updates, closure summaries, parts management, and tracking.
  • Manage local inventory of printer parts, maintaining accurate records of levels and transactions.
  • Project a professional image through appropriate attire, communication skills, and personal presentation.
Requirements
  • Experience in field service or customer support.
  • Strong understanding of electro-mechanical systems.
  • Experience servicing printers, hard copy devices, or imaging equipment.
  • Excellent driving record and a valid driver's license.
  • Proficient administrative and computer skills.
  • Ability to safely lift and maneuver equipment up to 60 lbs.
  • PASS BACKGROUND & DRUG TEST