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R&B Host
2 months ago
Job Summary:
The R&B Host is responsible for providing exceptional dining experiences for MXB Battery Operations LP's members and guests through warm, intuitive, and personalized service both in person and over the phone.
Key Responsibilities:
- Greet and seat guests in accordance with MXB Battery Operations LP's steps of service.
- Accurately and efficiently maintain waiting list, while keeping management and guests informed of wait times.
- Answer phones quickly and politely without any sign of stress.
- Receive, record, and confirm reservations accurately and in a warm, accommodating manner by phone or in person.
- Assist management in the development and maintenance of guest database.
- Maintain a clean and organized workspace with clean and updated menus.
- Ability to converse with guests about menu questions in a detailed and articulate manner.
- Must have a working knowledge of menu items, food preparation techniques, and basic culinary terminology.
- Acknowledge every guest's departure with gracious and sincere thanks and salutation.
- Prepare daily reservation sheets.
- Pull and arrange tables and chairs for guests.
- With the guidance of floor managers and F&B directors, may be asked to train new hosts and reservations staff.
- Must report problem situations to management immediately.
- Ongoing cleaning and maintenance of physical plant and workstation according to established restaurant procedures. This includes pre-shift, post-shift, daily, weekly, and monthly duties as assigned by management.
- May be responsible for the correct handling of coat check duties.
- May be responsible for correct transferring of bar checks when necessary.
- Required to attend mandatory meetings when scheduled.
Minimum Requirements:
- At least 18 years of age.
- High school education or equivalent.
- Minimum three years of upscale casual or fine dining experienced preferred.
- Perform server and bus person's duties.
- Able to read, write, speak, and understand English comprehensively.
- Basic math skills.
- Basic computer skills.
- Able to interact with guests in a professional manner while maintaining a composed demeanor in high-stress situations.
Working Environment/Minimum Physical Requirements:
- Heavy member/guest contact is required.
- Must be able to tolerate varying noise levels, temperature, and illumination and air quality.
- Requires hand-eye coordination and manual dexterity.
- Requires normal sense of smell, taste, touch, and sound.
- Must be able to respond to visual or aural cues.
- Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and/or sit up to 8+ hours per shift.
- Lift up to 50 pounds in order to perform the essential functions.
- Work in a stressful environment and stressful situations.
- Work in an environment where climate constantly changes.
- Maneuver freely through all areas of the property.
