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Mortgage Loan Officer

1 month ago

Roseville, California, United States PennyMac Full time

About the Role:

The Mortgage Loan Officer will be responsible for assisting existing customers from our Servicing Portfolio telephonically with their current and future mortgage needs. Each licensed Loan Officer will be provided inbound/outbound leads to service in accordance with Pennymac policies, procedures, and lending guidelines. Compensation for the Loan Officer role is directly tied to performance.

Key Responsibilities:

  • Handle high volume of inbound/outbound calls to assist existing Pennymac customers as well as new customers
  • Identify current customer needs and provide guidance for product solutions
  • Advise and educate customers on home-buying or refinance processes
  • Recommend loan solutions to customers to improve their overall financial position
  • Assist applicants through the loan application process including reviewing disclosures and loan documents
  • Emphasize benefits of Pennymac's offers and advantages to highlight how they are beneficial to the customers' needs and provide appropriate rebuttal options as applicable
  • Manage pipeline activities while meeting production goals, compliance requirements, and company guidelines in adherence with lending regulations
  • Provide a Best in Class experience to every caller to represent the organization's culture and values
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values

Requirements:

  • 3+ years of origination and lending experience
  • Must have current UST License
  • Excellent interpersonal, written, and verbal communication skills
  • Ability to multitask, work in a fast-paced environment while navigating through different system applications and software
  • Great sense of responsibility and organization
  • Strong attention to detail and ability to work independently
  • Team player, works well with others and willing to assist peers
  • Excellent critical thinking, problem-solving, and sound judgment skills

Why Work at Pennymac:

Pennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. Our people are the foundation of our success and at the heart of our dynamic work culture. We work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

Benefits:

  • Comprehensive Medical, Dental, and Vision
  • Paid Time Off Programs including vacation, holidays, illness, and parental leave
  • Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe-style dining (select locations)
  • Retirement benefits, life insurance, 401k match, and tuition reimbursement
  • Philanthropy Programs including matching gifts, volunteer grants, charitable grants, and corporate sponsorships

Compensation:

Individual salary may vary based on multiple factors including specific role, geographic location/market data, and skills and experience as defined below:

  • Lower in range - Building skills and experience in the role
  • Mid-range - Experience and skills align with proficiency in the role
  • Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Work Model:

OFFICE