Senior Scheduling Coordinator

3 weeks ago


Wilmington, Delaware, United States Always Best Care Senior Service Full time
Job Summary:

The Scheduling Coordinator is a vital member of our team at Always Best Care Senior Service. This role requires exceptional customer service skills, strong communication abilities, and the ability to work effectively in a fast-paced environment. As a Scheduling Coordinator, you will be responsible for providing top-notch service to our clients and caregivers by promptly and professionally addressing inquiries and complaints.

Key Responsibilities:

  • Answer phone calls in a professional and timely manner, providing excellent customer service to our clients and caregivers.
  • Manage and update schedules by matching caregiver skills to client needs and handling last-minute changes.
  • Triage heavy phone volume efficiently, ensuring that all calls are addressed promptly and professionally.
  • Review and approve schedules weekly for billing and payroll.
  • Serve as a liaison between caregiver staff, clients, families, and other back-office employees, providing support and guidance as needed.
  • Learn and utilize new software to document all activities in a shared database.
  • Maintain composure and work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Demonstrate excellent customer service skills, providing a positive experience for our clients and caregivers.
  • Utilize strong critical thinking and problem-solving abilities to resolve issues and address concerns.
  • Be familiar with New Castle and Kent Counties for mapping locations, ensuring that our caregivers are able to provide the best possible service to our clients.
  • Perform other duties as assigned, supporting the team and contributing to the success of Always Best Care Senior Service.

Requirements:

  • High School Diploma or GED equivalent required.
  • Associate's degree preferred.
  • Previous experience as a scheduler in a medical-related field is advantageous.
  • Proven track record of providing excellent customer service.
  • Knowledge of medical terminology and coding is necessary.
  • Strong problem-solving skills.
  • Proficiency in data entry and computer skills, including Microsoft Office Suite.
  • Excellent verbal and written communication skills.
  • Ability to maintain confidentiality.
  • Ability to work independently with minimal supervision.
  • Must pass background checks, drug screening, a doctor's physical, and a 2-step PPD test.


  • Wilmington, Delaware, United States Always Best Care Senior Service Full time

    Job Summary:The Scheduling Coordinator is a vital member of our team at Always Best Care Senior Service. This role requires exceptional customer service skills, strong communication abilities, and the ability to work effectively in a fast-paced environment. As a Scheduling Coordinator, you will be responsible for providing top-notch service to our clients...


  • Wilmington, Delaware, United States Navion Senior Solutions Full time

    Job Title: Memory Care CoordinatorNavion Senior Living is seeking a compassionate and experienced Memory Care Coordinator to join our team at Forest Ridge Assisted Living. As a key member of our care team, you will be responsible for providing exceptional care and support to our residents with Alzheimer's disease and other forms of...


  • Wilmington, Delaware, United States Sunrise Senior Living Full time

    Job Title: Reminiscence CoordinatorSunrise Senior Living is a leading provider of senior living services, and we are seeking a highly skilled Reminiscence Coordinator to join our team.Job Summary:The Reminiscence Coordinator is responsible for providing overall leadership and management of the reminiscence neighborhood. This includes promoting excellence in...


  • Wilmington, Delaware, United States Always Best Care Senior Service Full time

    Job SummaryWe are seeking a highly skilled Scheduling Coordinator to join our team at Always Best Care Senior Service.Key Responsibilities:Provide exceptional customer service to clients and their families.Coordinate schedules for our team members to ensure seamless service delivery.Work collaboratively with our staff to resolve any scheduling conflicts or...


  • Wilmington, Delaware, United States Always Best Care Senior Service Full time

    Work Schedule:Our Scheduling Coordinator operates on an alternating weekly basis, Monday to Friday (8:30 a.m. - 5:00 p.m.).Monday, Tuesday, Thursday, Friday, and Saturday (8:30 a.m. - 5:00 p.m.).Position Summary:The Scheduling Coordinator is responsible for delivering exceptional customer service, ensuring seamless scheduling processes, and providing...


  • Wilmington, Delaware, United States Dentistry for Children Wilmington DE Full time

    Job DescriptionWe are seeking a highly motivated and organized Scheduling Coordinator to join our team at Dentistry for Children Wilmington DE. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.As a Scheduling Coordinator, you will be responsible for coordinating...


  • Wilmington, Delaware, United States Dentistry for Children Wilmington DE Full time

    Job OpportunityWe are seeking a highly motivated and organized Scheduling Coordinator to join our team at Dentistry for Children Wilmington DE. As a key member of our staff, you will be responsible for coordinating patient appointments, managing schedules, and ensuring seamless communication with our patients and their families.ResponsibilitiesCoordinate...


  • Wilmington, Delaware, United States Dentistry for Children Wilmington DE Full time

    Job Title: Pediatric Dental Scheduling CoordinatorWe are seeking a highly motivated and organized Scheduling Coordinator to join our team at Dentistry for Children Wilmington DE. As a key member of our front office staff, you will be responsible for scheduling appointments, managing patient flow, and ensuring a smooth and efficient experience for our...


  • Wilmington, Delaware, United States Christiana Care Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Senior Office Assistant to join our Rehabilitation Department at ChristianaCare. As a key member of our team, you will be responsible for coordinating all administrative activities for therapy patients, including scheduling, billing, and reimbursement.Key ResponsibilitiesOversee front desk...


  • Wilmington, Delaware, United States Five Star Senior Living Full time

    Unlock Your PotentialAt Five Star Senior Living, we're dedicated to enriching the lives of our residents and empowering our team members to make a meaningful impact. As a Life Enrichment (Activities) Associate, you'll play a vital role in delivering engaging programs and activities that promote socialization, wellness, and personal growth.Key...


  • Wilmington, Delaware, United States Brookdale Senior Living Full time

    OverviewBrookdale Senior Living is a leading provider of senior living communities, and we are seeking a skilled LPN/LVN to join our team as a Health and Wellness Coordinator. This role is a great opportunity for a dedicated and compassionate healthcare professional to make a meaningful difference in the lives of our residents.ResponsibilitiesManage the...

  • Caregiver for Seniors

    3 weeks ago


    Wilmington, Delaware, United States Kind Senior Care Full time

    Join Our Team at Kind Senior CareWe are seeking compassionate and dedicated caregivers to join our team at Kind Senior Care. As a caregiver with our company, you will have the opportunity to make a meaningful difference in the lives of our clients, providing them with the care and support they need to live safely and independently in their own homes.Our...

  • Caregiver for Seniors

    4 weeks ago


    Wilmington, Delaware, United States Guardian Angel Senior Services Full time

    Job Opportunity at Guardian Angel Senior ServicesWe are seeking a compassionate and skilled Caregiver to join our team at Guardian Angel Senior Services. As a Caregiver, you will provide personalized support and care to our clients in the comfort of their own homes.Responsibilities:Assist clients with daily living activities, such as bathing, dressing, and...


  • Wilmington, Delaware, United States Foulk Manor North Full time

    Job SummaryFoulk Manor North is seeking a compassionate and enthusiastic Activities Assistant to join our team. As an Activities Assistant, you will be responsible for planning, scheduling, and coordinating meaningful activities for our residents, promoting a healthy community culture, and providing individual and group educational opportunities.Key...

  • Project Coordinator

    2 days ago


    Wilmington, Delaware, United States nTech Workforce Full time

    Job Title: Senior Utility SchedulerOur client is seeking a highly skilled Senior Utility Scheduler to join their team. As a key member of the project management team, you will be responsible for developing, managing, and maintaining detailed project schedules using Primavera P6.Key Responsibilities:Develop and manage project schedules using Primavera...


  • Wilmington, Delaware, United States American Senior Communities Full time

    Senior Care Assistant OpportunityWe are seeking a compassionate and skilled Certified Nursing Assistant to join our team at American Senior Communities. As a Senior Care Assistant, you will play a vital role in providing exceptional care and support to our residents, promoting their well-being and dignity.Responsibilities:Provide personalized care and...


  • Wilmington, Delaware, United States Wilmington Senior Center Full time

    Job DescriptionAs a key member of the Wilmington Senior Center team, the Fundraising Assistant will play a vital role in supporting the organization's fundraising efforts. The successful candidate will be responsible for coordinating and managing event schedules, conducting meetings with other departments, and managing regular reports to track information...


  • Wilmington, Delaware, United States Charlotte North Carolina Based General Contractor Full time

    Job OverviewWe are seeking a highly skilled Senior Construction Project Manager to join our team at Charlotte North Carolina Based General Contractor. As a key member of our construction management team, you will be responsible for overseeing the planning, implementation, and coordination of construction projects from start to finish.Key...


  • Wilmington, Delaware, United States Liberty Health Full time

    Staff Development Coordinator RNLiberty Senior Living is seeking an experienced Staff Development Coordinator RN to join our team.Job Summary:The Staff Development Coordinator RN will be responsible for coordinating the staff development program for the facility, acting as the personnel health nurse, and providing orientation for all employees.Key...


  • Wilmington, Delaware, United States Charlotte North Carolina Based General Contractor Full time

    Job SummaryWe are seeking a highly skilled Senior Construction Project Manager to join our team. As a key member of our construction management team, you will be responsible for overseeing the planning, implementation, and coordination of construction projects from start to finish.Key ResponsibilitiesProject Supervision: Provide leadership and guidance to...