Senior Scheduling Coordinator
3 weeks ago
The Scheduling Coordinator is a vital member of our team at Always Best Care Senior Service. This role requires exceptional customer service skills, strong communication abilities, and the ability to work effectively in a fast-paced environment. As a Scheduling Coordinator, you will be responsible for providing top-notch service to our clients and caregivers by promptly and professionally addressing inquiries and complaints.
Key Responsibilities:
- Answer phone calls in a professional and timely manner, providing excellent customer service to our clients and caregivers.
- Manage and update schedules by matching caregiver skills to client needs and handling last-minute changes.
- Triage heavy phone volume efficiently, ensuring that all calls are addressed promptly and professionally.
- Review and approve schedules weekly for billing and payroll.
- Serve as a liaison between caregiver staff, clients, families, and other back-office employees, providing support and guidance as needed.
- Learn and utilize new software to document all activities in a shared database.
- Maintain composure and work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Demonstrate excellent customer service skills, providing a positive experience for our clients and caregivers.
- Utilize strong critical thinking and problem-solving abilities to resolve issues and address concerns.
- Be familiar with New Castle and Kent Counties for mapping locations, ensuring that our caregivers are able to provide the best possible service to our clients.
- Perform other duties as assigned, supporting the team and contributing to the success of Always Best Care Senior Service.
Requirements:
- High School Diploma or GED equivalent required.
- Associate's degree preferred.
- Previous experience as a scheduler in a medical-related field is advantageous.
- Proven track record of providing excellent customer service.
- Knowledge of medical terminology and coding is necessary.
- Strong problem-solving skills.
- Proficiency in data entry and computer skills, including Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality.
- Ability to work independently with minimal supervision.
- Must pass background checks, drug screening, a doctor's physical, and a 2-step PPD test.
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