Retail Sales and Service Professional

7 days ago


Odessa, Texas, United States Astound Full time

At Astound Broadband Powered by Grande, we're dedicated to providing our customers with the best possible experience. We're looking for a highly skilled and enthusiastic Retail Customer Service Representative to join our team in Odessa, Texas.

About the Job:

  • Provide positive, courteous, and prompt customer service in handling customer requests and inquiries.
  • Analyze customer needs and provide personalized solutions to meet their unique requirements.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
  • Work collaboratively with colleagues to achieve sales and service goals and objectives.
  • Maintain accurate records and reports to track customer interactions and sales performance.

Responsibilities:

  • Accurately compute and quote adjustments, balances, and rates as well as discuss other inquiries and complaints about customers.
  • Process lock and dropbox payments, including customer payments made through off-site payment locations.
  • Remove CPE from CPE dropbox and return to inventory.
  • Be familiar with all of Grande's products and pricing information to recommend and sell services and equipment to customers.
  • Process and confirm addresses for billing and payment purposes.
  • Meet service goals and deadlines designed to meet customer commitments promptly, accurately, and pleasantly.

Qualifications:

  • High school diploma or equivalent required.
  • Bilingual in Spanish preferred.
  • Must be able to lift up to 40 pounds at times.
  • Prolonged periods of sitting and standing.

Benefits:

  • A competitive salary range of $45,000 - $65,000 per year, based on experience and performance.
  • A comprehensive benefits package, including medical, dental, vision, life, and STD insurance.
  • Paid Time Off/Vacation: 80 hours per year, increasing with tenure.
  • Floating Holiday: 40 hours per year.
  • Paid Holidays: 7 days per year.
  • Tuition reimbursement program.
  • Employee discount program.


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