Waterpark Coordinator

The Town of Little Elm is seeking a highly motivated and experienced Aquatics Operations Manager to join our team. As a key member of our aquatics department, you will be responsible for ensuring the smooth operation of our waterpark, providing exceptional customer service, and maintaining a safe and enjoyable environment for our guests.

• Operational Management: Oversee the daily operations of the waterpark, including the maintenance and upkeep of facilities, equipment, and attractions.
• Customer Service: Provide exceptional customer service to our guests, responding to their needs and concerns in a timely and professional manner.
• Safety and Risk Management: Ensure that all safety protocols and procedures are followed, and that our guests and staff are protected from harm.
• Staff Supervision: Supervise and train a team of staff members, providing guidance and support to ensure that they are equipped to provide excellent customer service and maintain a safe and enjoyable environment.
• Financial Management: Manage the financial aspects of the waterpark, including revenue collection, budgeting, and reporting.
• Marketing and Promotion: Assist in the development and implementation of marketing and promotional strategies to attract and retain customers.

• Education: Bachelor's degree in a related field, such as recreation, leisure studies, or business administration.
• Experience: Minimum of 2 years of experience in aquatics management, customer service, or a related field.
• Certifications: Current CPR, First Aid, and AED certifications, as well as Lifeguard Instructor (LGI) certification.
• Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office and recreation management software.

The Aquatics Operations Manager will work in an office and indoor/outdoor aquatics environment, with potential exposure to heavy chemical presence. The position requires the ability to work a varied schedule, including nights, weekends, and holidays.

The Town of Little Elm is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, or military service in employment or the provision of services.