Confirmation Process Manager
3 weeks ago
Confirmation Process Manager
About the Role:We are seeking an organized and customer-focused individual to oversee and streamline our appointment confirmation processes. This role requires a professional with exceptional attention to detail, communication skills, and the ability to manage a team effectively.
The Confirmation Process Manager ensures that all customer appointments are confirmed efficiently, optimizing schedules while maintaining excellent customer service standards.
Key Responsibilities:- Manage and support a team of confirmation specialists, providing coaching and guidance to achieve high performance.
- Oversight of appointment confirmation processes, ensuring accuracy, efficiency, and timeliness.
- Scheduling coordination: Collaborate with internal teams to maintain accurate and optimized appointment schedules.
- Develop and maintain professional communication protocols to enhance the customer experience.
- Ensure compliance with company policies and procedures for appointment confirmation and customer engagement.
- Implement training programs to enhance team skills and maintain high service standards.
- Utilize CRM systems and scheduling tools to manage confirmation processes and monitor performance metrics.
- Address scheduling conflicts, cancellations, and other issues proactively and effectively.
Estimated Salary: $55,000 - $65,000 per year
This role offers a competitive compensation package, including hourly pay plus weekly bonuses, with opportunities for career advancement and growth within the company.
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Confirmation Manager
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Confirmation Manager
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Fort Lauderdale, Florida, United States Reece Windows and Doors Full timeAbout the RoleWe are seeking an organized and customer-focused professional to oversee and streamline our appointment confirmation processes. This role requires exceptional attention to detail, communication skills, and the ability to manage a team effectively.The ideal candidate will be responsible for ensuring that all customer appointments are confirmed...
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Confirmation Manager Position
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Fort Lauderdale, Florida, United States Reece Windows and Doors Full timeReece Windows and Doors is a leading provider of high-quality windows and doors, dedicated to delivering exceptional craftsmanship and customer service.The estimated annual salary for this role is between $50,000 to $65,000, with hourly pay plus weekly bonuses.About the RoleWe are seeking an organized and customer-focused Confirmation Manager to oversee and...
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