Confirmation Process Manager

3 weeks ago


Fort Lauderdale, Florida, United States Reece Windows and Doors Full time
Job Title:

Confirmation Process Manager

About the Role:

We are seeking an organized and customer-focused individual to oversee and streamline our appointment confirmation processes. This role requires a professional with exceptional attention to detail, communication skills, and the ability to manage a team effectively.

The Confirmation Process Manager ensures that all customer appointments are confirmed efficiently, optimizing schedules while maintaining excellent customer service standards.

Key Responsibilities:
  • Manage and support a team of confirmation specialists, providing coaching and guidance to achieve high performance.
  • Oversight of appointment confirmation processes, ensuring accuracy, efficiency, and timeliness.
  • Scheduling coordination: Collaborate with internal teams to maintain accurate and optimized appointment schedules.
  • Develop and maintain professional communication protocols to enhance the customer experience.
  • Ensure compliance with company policies and procedures for appointment confirmation and customer engagement.
  • Implement training programs to enhance team skills and maintain high service standards.
  • Utilize CRM systems and scheduling tools to manage confirmation processes and monitor performance metrics.
  • Address scheduling conflicts, cancellations, and other issues proactively and effectively.

Estimated Salary: $55,000 - $65,000 per year

This role offers a competitive compensation package, including hourly pay plus weekly bonuses, with opportunities for career advancement and growth within the company.


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