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Certified Medical Assistant, Bilingual Healthcare Professional
2 months ago
Carenet Health, a leading healthcare services provider, is seeking a skilled Prescription Refill Coordinator to join our team of dedicated professionals.
About Carenet HealthCarenet Health is a pioneer in healthcare innovation, delivering exceptional patient experiences and improving outcomes. Our mission is to make healthcare better for all, combining best-in-class clinical expertise with personalized and automated solutions.
Key Responsibilities:- Respond to prescription refill requests through multiple communication channels, utilizing bilingual Spanish skills to ensure clear and effective communication.
- Verify the validity and accuracy of prescription refill requests, ensuring compliance with regulatory guidelines.
- Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
- Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information.
- Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends.
- Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing.
- Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.
- Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.
- Minimum of High School Diploma or GED
- Minimum of 1 year experience in a retail pharmacy
- Extensive knowledge of Medicare Part D, particularly pharmacy record review, claims, billing, and reimbursement rules
- Working knowledge of HIPAA Privacy and Security Rules and CMS security requirements
- Working knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies
- Bilingual, National Certification
- Proficient Bilingual Language Skills (Spanish and English)
- Basic PC and keyboarding skills
- Ability to handle multiple tasks and priorities
- Working knowledge of Microsoft Office, Internet, and data analysis tools
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
