Pet Care Coordinator

1 month ago


Colorado Springs, Colorado, United States Banfield Full time
Role Summary

The Client Service Coordinator plays a vital role in ensuring the smooth flow of clients and pets through our hospital, maximizing the productivity of our veterinary medical team, and providing exceptional client care.

Key Responsibilities
  • Actively promote hospital services to recruit new clients and optimize the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through efficient hospital operations, supporting the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
  • Assist incoming and outgoing clients with necessary documentation, entering pet information, and providing instructions and information.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Requirements

To succeed in this role, you will need to live and exemplify the Five Principles of Mars, Inc. within yourself and your team, and possess excellent communication and interpersonal skills.


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