Retail Service Excellence Manager

3 days ago


Warren, Michigan, United States Burlington Full time

**Job Overview**

We are looking for a Retail Service Excellence Manager to lead our customer service initiatives and ensure that every customer has an exceptional experience in our stores. As a key member of our team, you will be responsible for leading day-to-day customer service efforts, inspiring and motivating associates to provide friendly and professional service, and maintaining a customer-first focus.

**Responsibilities**

  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Lead by example, approaching work with Our Burlington philosophy and company core values in mind.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.

**Requirements and Benefits**

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. We offer a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, paid time off, and sick leave.

**Estimated Salary:** $14.25 per hour - $16.75 per hour (based on location and experience)



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