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Service Leadership Manager
1 month ago
Job Opportunity:
Field Service Management RoleThis is an exciting opportunity to lead a team of digital service specialists, empowering them to deliver exceptional service and support. As a Field Service Manager at Canon Solutions America, Inc., you will oversee the technical team responsible for servicing and supporting Canon's innovative hardware and software solutions.
About the Job:
- You will be in charge of a team that services and supports specific business system products and services within a territory and/or assigned account list, including hardware, document management solutions, and related software.
- Leading the process of selecting, hiring, training, and developing current and new technical representatives.
- Ensuring customer issues are addressed and resolved in a time-effective manner to achieve total customer satisfaction.
- Managing the warehousing process as it relates to merchandise and inventory.
- Developing and educating the team on new technology in an evolving industry.
Requirements:
- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
- Experience in service management in the technology industry.
- Hands-on field technical experience with a vast knowledge of digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
- Strong communication skills, including leading a team.
- Excellent time management skills.
Compensation Package:
The anticipated annual base salary for this role is between $68,000 and $92,520, and includes a transportation allowance. A comprehensive benefits package is also offered, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more. For more details, please visit https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.
About Us:
Canon Solutions America, Inc. empowers companies to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We promote innovation, sustainability, efficiency, and cost regulation through the unification of comprehensive digital and traditional printing and document management solutions. With over $30.4 billion in global revenue in 2020 and ranked third overall in U.S. patents granted, we are committed to driving growth and excellence.
