Patient Access Liaison

2 weeks ago

Lubbock, Texas, United States Planned Parenthood of Michigan Full time
Job Title: Patient Access Liaison

Planned Parenthood Gulf Coast is seeking a highly skilled Patient Access Liaison to join our team. As a Patient Access Liaison, you will be responsible for providing patients with a full range of exemplary access to healthcare via various channels, including telephone, fax, email, web portal, chat, and electronic medical record systems.

Key Responsibilities:
  • Provide patients with solutions to their healthcare needs
  • Direct inbound calls to appropriate destinations/departments/personnel
  • Manage large volumes of inbound and outbound calls promptly
  • Accurately document patient communication encounters in Electronic Medical Records (EMR)
  • Perform other tasks as assigned by supervisors
Requirements:
  • High school diploma/GED required
  • Experience providing exemplary customer service in a customer-facing environment or over the phone
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure and employee manuals
  • Ability to speak fluent English and Spanish is preferred and/or other languages
Work Environment:

While performing the duties of this job, most work is in an office environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually moderate.

Remote Work & Home Office Requirements:

  • On a case-by-case basis, Employer will determine, with information supplied by the Employee and the manager, the appropriate equipment needs (including hardware, software, phone and data lines and other office equipment) for a Remote Work Scheduling arrangement
  • Employee agrees to implement information security practices in their remote work location to protect Employer's confidential and proprietary information

Planned Parenthood is an equal opportunity employer. We are dedicated to ensuring that all of our decisions regarding all aspects of the employment relationship - including recruiting, hiring, promotions, assignment, training, access to social and recreational programs, discharge, compensation, benefits, and the terms, conditions, and privileges of employment - are in accordance with our principles of equal opportunity.

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