Nurse Telehealth Specialist

5 days ago


Gaithersburg, Maryland, United States BCA Services LLC Full time
Job Overview
Become a key member of our dynamic team at BCA Services LLC as a Nurse Telehealth Specialist. As an experienced Registered Nurse with a strong clinical background in emergency care, you will provide exceptional remote clinical assessment, health education, and utilization management services to patients nationwide via telecommunication, chats, and videos.

About the Role
This is an exciting opportunity to significantly influence patient care through cutting-edge telehealth services. The ideal candidate will have a bachelor's degree in nursing, be actively licensed in good standing, and possess a minimum of 3 years' clinical experience in emergency care or urgent care settings. You will work evenings, nights, weekends, and holidays, utilizing your expertise to triage calls, assess patients, and provide professional nursing intervention. Your technical aptitude and ability to navigate electronic triage software and computerized medical protocols are essential for this role.

Responsibilities
- Triage symptom-based calls according to approved protocols
- Communicate with beneficiaries via phone, text, online chat, and email
- Provide professional nursing assessments and interventions for acute and chronic care needs
- Document calls and interactions electronically
- Mobilize patients to employ healthy coping strategies and engage in shared decision-making
- Identify gaps in patient services and develop alternative resources
- Network with professionals, agencies, and systems to improve the clinical experience
- Demonstrate competencies and serve as a liaison between staff and providers
- Provide health education and prepare individuals for primary care manager/physician visits

Requirements
- Bachelor's degree in nursing
- Minimum 3 years' clinical experience as a RN
- Active compact license issued by the state of residence and in good standing
- Ability to obtain clearance
- Strong organizational skills and technical aptitude
- Call center experience (inbound)
- Metric-driven environment work experience and understanding
- Proficient in Microsoft Office applications and keyboarding skills

Salary and Benefits
We offer a competitive compensation package including a salary range of $65,000 - $85,000 per annum, medical benefits, PTO, holiday pay, and more. Located in a distraction-free area, you will require high-speed internet, a direct connection, and a dedicated workspace that is HIPAA compliant.

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