IT Site Manager

3 weeks ago

Ontario, California, United States New-Indy Containerboard LLC Full time
About the Role

We are seeking an experienced IT & OT Site Manager to join our team at New-Indy Containerboard LLC. As a key member of our organization, you will be responsible for the overall management and support of our network, infrastructure, and end-user computing technology.

Key Responsibilities
  • High-Level Day-to-Day Problem Resolution
    • Leverage your technical skills to resolve tickets and problems escalated within the site.
    • Determine root cause of problems and eliminate those barriers to success.
    • Work with end users to ensure proper training.
    • Document all systems, SMEs and system connectivity to ensure support success.
    • Maintain support agreements on pertinent technologies within the site and maintain that support to minimize technology impacts on the business.
  • High-Level Strategy & Planning
    • Work with site leadership and our Enterprise IT & OT teams to develop and maintain a roadmap of the site's technology stack, including the manufacturing technology areas.
    • Develop site support SMEs, establish comprehensive training programs.
    • Alert management to emerging trends in incidents.
    • Work with the business process owners to develop and maintain site Business Continuity Plans.
    • Drive continuous improvement at the site through technology innovation and process optimization. Use your experience and the experience you gain from engaging with the site and our Enterprise IT & OT teams to drive projects and initiatives that provide tangible business value.
  • Project Management & Development Support Outline
    • Help Manage (plan, monitor and control) projects for IT & OT, with a focus on milestones/deadlines, deliverable, budgets, resources, and key stakeholder relationships with Site and our Enterprise IT & OT Teams guidance.
    • Meet regularly with management and production staff to identify issues and concerns. Identify opportunities and present possible solutions for improved efficiencies with a comprehensive plan including project scope, objectives, milestones, deliverables, TCO & ROIC with Site and our Enterprise IT & OT Teams guidance.
    • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
    Requirements
    • Education & Experience
      • Bachelor's in business, IT or similar discipline, or commensurate equivalent work experience in a technology field.
    • Skills & Qualifications
      • Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation are crucial for success in this role.
      • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
      • Exceptional written and oral communication skills.
      • Experience within, or supporting, a manufacturing environment.
      • Experience in managing cross-functional teams and processes.
      • In-depth knowledge of Microsoft operating systems and networking protocols.
      • Knowledge of computer hardware, networking and system administration.
      • Experience with both IT and OT/Process Control environments.
      • Extensive application support experience with MS Office.
      • Familiarity with the fundamental principles of ITIL.
      • Experience with system backup and administrative tasks.
      • Preferable experience with OSIsoft PI, Majiq Elixir, IBM Maximo, QISOFT.
      • Ability to conduct research into a wide range of computing issues as required.
      • Ability to absorb and retain information quickly.
      • Ability to present ideas in user-friendly language.
      • Highly self-motivated and directed.
      • Proven analytical and problem-solving abilities.
      • Ability to effectively prioritize and execute tasks in a high-pressure environment.
      • Experience working in a team-oriented, collaborative environment.
      • Reliable and available to work a flexible schedule including nights and weekends.
      Work Conditions
      • 40-hour on-site work week. Emergency call-in availability for 24-hour production environment.
      • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Be able to lift 40 lbs. unassisted.
      • Physically able to participate in sessions, presentations, and meetings.
      • Some travel may be required for the purpose of offsite software and system integration efforts.

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