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Customer Service Agent
1 week ago
E-Commerce Job Description
\Are you passionate about working in e-commerce? Do you have excellent communication skills and a passion for delivering exceptional customer service? If so, we invite you to explore this exciting opportunity as an Online Order Filler at Walmart.
\Key Responsibilities
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- Greet and acknowledge customers in a friendly and courteous manner, creating a welcoming atmosphere.\
- Respond to customer inquiries in a prompt and professional manner, ensuring complete satisfaction with their purchases.\
- Search for and locate products requested by customers, either on the store floor or by checking inventory levels.\
- Process online orders accurately and efficiently, ensuring timely delivery to customers.\
- Resolve any issues related to customer orders, responding promptly to concerns and escalating complex matters to management when necessary.\
- Provide detailed information about products and services offered by Walmart, assisting customers in making informed purchasing decisions.\
- Operate a cash register, handling financial transactions, and processing payments securely and efficiently.\
- Support fellow associates in achieving sales targets, promoting teamwork and collaboration across departments.\
- Meet customer expectations by maintaining a high level of knowledge about products, services, and promotions.\
- Engage in ongoing training and professional development to stay updated on new products, services, and operational procedures.\
- Prioritize tasks, managing time effectively to meet deadlines, and ensure seamless execution of duties.\
- Practice continuous improvement, analyzing workflows, and suggesting enhancements to optimize efficiency and productivity.\
- Sustain a positive, respectful attitude, building a culture of inclusivity and respect among colleagues.\
- Attend meetings, discussions, and training sessions to expand knowledge and skills, enhance communication, and promote collaboration.\
- Keep confidential information secure and adhere to established data protection protocols.\
- Handle situations professionally, displaying poise and composure in dealing with difficult customers or challenging situations.\
- Show initiative in seeking solutions to problems, involving stakeholders when necessary, and following up on commitments.
About Walmart E-commerce
\We're revolutionizing the way people shop and interact with retail. With Walmart's extensive network of stores, we're making it easier than ever for customers to shop online, have groceries picked up, or opt for delivery.
