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ERP Support Specialist

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Pacific, Missouri, United States Oscar Full time

The ERP Support Specialist will be responsible for managing ticket requests from end users for ERP inquiries. They will also be responsible for dispensing end user training on utilization of the system and process improvement. They will analyze end user support patterns and relay this information to the ERP Team.

Key Responsibilities:

  • ERP System Administration: Perform day-to-day administration of the ERP System (Epicor) to ensure optimal performance and efficiency.
  • Troubleshooting and Ticket Resolution: Provide work instructions for troubleshooting and ticket resolution, and document ERP processes to ensure seamless support.
  • Process Improvement: Implement new features, make recommendations, and work with management and end users to implement the new features and improve internal processes.
  • Data Analysis: Develop reports and dashboards to improve data analysis and intelligence, and provide insights to the ERP Team.
  • Internal Process Streamlining: Streamline internal processes and flow to ensure efficient operations.
  • End User Support: Provide end user support and troubleshooting issues related to ERP, and conduct general user training on new features, functions, and 3rd party add-ons.
  • Software Installation and Upgrade: Plan, manage, and execute software installations and upgrades to ensure minimal disruption to business operations.

Desired Skills and Experience:

  • ERP, Epicor, Microsoft Office software, Excel, Word, Outlook
  • Problem solving, organization, analytical skills
  • Creating and maintaining user end training documentation

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.