Financial Services Representative
7 days ago
Job Summary
This role involves processing customer transactions for a variety of routine to more complex financial transactions, including check cashing, account withdrawals and deposits. Key responsibilities include balancing cash drawers, providing product information, and ensuring a quality customer experience.
Qualifications
- A high school diploma or equivalent is required. Additionally, at least 6 months of cash handling experience are necessary. Previous experience in retail sales and/or financial services is preferred.
- Flexible scheduling with the ability to work during hours of operation, including weekends and occasional non-bank operational hours, is required.
- Excellent communication and interpersonal skills are essential for this position.
- The ability to work independently and exercise initiative is also required.
- Proficiency in PC devices and Microsoft Office Suite software is necessary.
Essential Job Functions
Relationship Building
- Consistently building relationships with customers through open and closed-ended questions to understand their current and future financial goals.
- Matching customer needs to Seacoast Bank products and services.
- Effectively explaining Seacoast Bank products and services to customers.
- Creating and enhancing relationships based on customer needs.
- Asking for referrals from new and existing customers.
- Responding promptly to customer needs and requests for service.
- Quickly seeking out appropriate people in more complex financial matters.
- Striking a balance between business needs and customer requests while managing potential risk to the bank.
- Embracing new technology and staying up-to-date on industry changes to create an open environment that fosters idea generation and innovation.
- Participating in community, charitable, or civic events.
- Demonstrating strong work ethics and teamwork by collaborating with other associates within the branch and across the organization.
Operations
- Processing checks, cash, and negotiable instrument transactions according to current policies and procedures.
- Ensuring adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all regulated banking requirements.
- Reviewing and adhering to branch operational procedures and controls while communicating updates to associates.
- Balancing cash drawers daily and monitoring own work for accuracy.
- Following instructions and responding to management direction to resolve customer objections and solve problems in a timely and positive manner.
- Adhering to Seacoast Bank's Code of Conduct.
- Following all safety and security procedures.
- Performing vault responsibilities as assigned.
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