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Quality and Performance Manager

2 months ago

Honolulu, Hawaii, United States Booz Allen Hamilton Full time
About the Role

We are seeking a seasoned Quality and Performance Manager to play a critical role in ensuring the success of our projects from concept to completion. As a strategic leader, you will be responsible for analyzing complex situations, communicating effectively with stakeholders, and implementing quality assurance and control processes to meet our high standards.

Key Responsibilities
  • Develop and Maintain Quality Management Plans: Create and maintain comprehensive quality management plans, including Standard Operating Procedures (SOPs), to document processes, activities, instructions, best practices, and lessons learned.
  • Conduct Quality Assurance Checks: Conduct thorough quality assurance checks against project deliverables, Task Orders, Program Management Plans, and SOPs to ensure compliance with our high standards.
  • Lead Quality Programs: Lead a quality program and implement quality assurance and quality control processes to ensure that all program deliverables, products, and services meet our standards and end-user requirements.
  • Collaborate with Project Managers: Collaborate with project managers across the program to tailor quality management processes for each project, ensuring seamless integration and effective quality control.
  • Communicate Complex Issues: Convey meaningful insights to complex issues and explain findings to teammates and executives, providing actionable recommendations to drive business growth.
  • Research and Analyze: Conduct research, evaluate options for action, and provide thoughtful recommendations to solve business problems at a strategic level, driving innovation and improvement.
  • Attention to Detail: Possess strong attention to detail and ability to work in a fast-paced environment, ensuring accuracy and efficiency in all aspects of the role.
Nice to Have
  • High-Risk Environment Experience: Experience operating in high-risk, OCONUS environments, with a proven track record of success in complex and dynamic settings.
  • Client-Facing Quality Management: Experience managing a client-facing Quality Management Program, with a strong understanding of customer needs and expectations.
  • Contract Management: Experience with Cost Plus Award Fee (CPAF) contracts and Contractor Performance Assessment Reporting (CPARs), with a deep understanding of contract management principles.
  • C6ISR Knowledge: Knowledge of C6ISR collection, analysis, and intelligence production, with a strong understanding of the latest technologies and trends.
  • Stakeholder Collaboration: Ability to collaborate with stakeholders across a program, building strong relationships and driving effective communication.
  • Analytical and Critical Thinking: Possession of excellent analytical and critical thinking skills, with a proven ability to analyze complex data and drive informed decision-making.
  • Certifications: Project Management Professional (PMP) Certification and Quality Management Certification, with a strong understanding of industry best practices.
Clearance and Benefits

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. We offer a comprehensive benefits package, including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.

About Booz Allen

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

Work Model
  • Remote or Hybrid: If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
  • Onsite: If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.