Sales Associate III

4 weeks ago


Hagerstown, Maryland, United States Tapestry Full time
Job Summary

The Sales Support Associate role is a vital part of our store's overall success and efficiency, requiring direct attention to our brand commitment when servicing our customers. This position demands a strong focus on delivering exceptional customer experiences, maintaining a well-organized sales floor, and supporting the flow of product from receipt to point of sale.

Key Responsibilities
  • Greet customers with a smile and offer assistance at the cash wrap
  • Interact genuinely and naturally with customers to determine their needs
  • Conduct email/name capture, where permitted by law, and maintain accuracy when operating POS
  • Maintain cash wrap organization and cleanliness, and suggest multiple add-ons and sell gift cards
  • Represent Coach brand appropriately and create lasting impressions by thanking customers and providing reasons to return
  • Receive shipments and transfers, notify Store Management of new product arrivals, and process shipments/transfers according to Coach standards and timeframes
  • Organize and clean the stockroom daily, including offsite/remote warehouse as applicable, and shift/organize product in the stockroom to react to sell-through and make room for new product
  • Manage stock levels/product ownership in back-of-house and sales floor, and participate in store physical inventory counts as scheduled
Requirements
  • 1-3 years of previous retail experience, preferably in a luxury retail service environment
  • Current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet
  • Ability to execute at a fast pace, communicate effectively with customers and team, and maneuver the sales floor, sales shelves, and stockroom
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Competencies
  • Drive for Results: Can be counted on to exceed goals successfully
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers
  • Creativity: Comes up with a lot of new and unique ideas
  • Interpersonal Savvy: Relates well to all kinds of people and builds constructive and effective relationships
  • Learning on the Fly: Learns quickly when facing new problems and analyzes both successes and failures for cues to improve
  • Perseverance: Pursues everything with energy, drive, and a need to finish
  • Dealing with Ambiguity: Can effectively cope with change and shift gears comfortably

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