Customer Solutions Consultant

2 weeks ago


Westlake Village, California, United States L-Acoustics Group Full time
Customer Service Technical Support Specialist

L-Acoustics Group seeks a highly skilled individual to join our Customer Service Team as a Technical Support Specialist. The successful candidate will provide top-notch support to our customers in the Americas, leveraging their technical expertise to drive customer satisfaction.

Key Responsibilities

The ideal candidate will:

  • Offer expert-level technical support to customers via phone, email, and on-site visits.
  • Conduct thorough investigations to identify and resolve technical issues.
  • Provide detailed documentation and maintain accurate records in our CRM and ERP systems.
Requirements

To succeed in this role, candidates must possess:

  • A degree in mechanical engineering, electroacoustic, or electrical engineering, or equivalent experience.
  • Excellent technical and problem-solving skills.
  • Superb communication and interpersonal skills.
  • A strong customer-centric mindset.

Join our talented team and help shape the future of sound by applying today



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