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Customer Service Representative

2 months ago

Mount Pocono, Pennsylvania, United States The UPS Store Mount Pocono # Full time

The UPS Store Mount Pocono is seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for delivering world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating various office equipment.

Job Responsibilities
  • Deliver Exceptional Customer Service: Provide outstanding customer service to walk-in customers and telephone inquiries, ensuring that every interaction meets the highest standards of professionalism and courtesy.
  • Operate Office Equipment: Skilled in the operation of all equipment, software, and devices, with a willingness to teach others and maintain a clean, organized, and safe working environment.
  • Take Ownership of Customer Needs: Take ownership of the customer's shipping needs and offer viable solutions, consistently practicing good listening skills with customers, colleagues, and leadership.
Requirements
  • High School Diploma or Equivalent: Required, with strong computer skills, including Microsoft Office and Adobe Suites.
  • Excellent Communication Skills: Outstanding phone skills, strong verbal and written communication skills, including spelling and math.
  • Reliability and Punctuality: Prompt, reliable, and responsible, with the ability to lift 50+ pounds and work 20 to 30 hours per week for a 5-day work week.
About The UPS Store Mount Pocono

We are a locally-owned business committed to providing exceptional service to our community. As a member of our team, you will have the opportunity to grow professionally and develop your skills in a dynamic and supportive environment.

Estimated Salary: $25,000 - $35,000 per year