Senior Project Manager

4 days ago

Denver, Colorado, United States CoreSite Full time
Job Summary

We are seeking a highly skilled Senior Project Manager to join our Client Services team at CoreSite. As a key member of our team, you will be responsible for ensuring timely, accurate, and customer-satisfactory new and expansion deployments. Your focus will be on supporting customers in identified geographic markets, as well as managing multi-market deployments that occur in tandem.

Key Responsibilities
  • Plan, implement, manage, and close-out customer move-in, expansion, and migration projects
  • Manage large and complex customer-initiated fit-out projects of all types
  • Collaborate with customers, Sales Engineering, Data Center Operations, and Sales to develop and/or interpret project Scope of Work documents, define project deliverables, and project plans
  • Manage vendors and complete projects in a timely manner as identified against project-specific readiness metrics
  • Verify accuracy of customer implementations against Master Service Agreement/Order Forms/SOW documents and other approved project artifacts, including adherence to contractual Service Level Agreements
  • Accurately and timely process all customer orders/tickets (Power, IX, Build Out Service, Access, Package Delivery, etc.); manage support resources to ensure accurate work orders
  • Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through proactive communication with customers and other internal departments
  • Collaborate with internal business units to evaluate, identify, and resolve risks to project schedules
  • Proactively identify areas for process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements
  • Serve as the primary point of contact during the implementation and onboarding phase, ensuring a smooth and seamless transition for clients
  • Participate in weekly market, team, and vendor coordination calls to ensure alignment and effective communication across all stakeholders
  • Serve as a cultural leader within the assigned market, fostering an efficient, positive, and collaborative work environment
  • Promote and demonstrate behaviors consistent with CoreSite's culture and values
Requirements
  • 6 to 8 years of project management experience, ideally in the data center, telecommunications, or construction industries
  • Project Management Professional (PMP) Certification required
  • Bachelor's Degree preferred, or equivalent years of experience
  • Salesforce experience a plus
What We Offer
  • Competitive base salary between $113,000 and $128,000 annually
  • Annual bonus and equity incentive plan
  • 401(k) savings plan with an attractive matching company contribution
  • Discretionary annual bonus and equity incentive plan
  • Employee stock purchase plan (ESPP) with a 15 percent discount
  • 16 days of paid time off (PTO)
  • 11 paid company holidays and additional floating holidays
  • School visitation and elder care paid time off
  • Parental leave, adoption, and surrogacy benefits, and family planning/fertility support
  • Wellness reimbursement program & wellness incentive program
  • Free parking or a company contribution toward a public transit pass
  • Education reimbursement and student loan debt assistance program
  • Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program
  • Pet insurance
  • Charitable matching program

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