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Housekeeping Manager

2 months ago

St Augustine, Florida, United States Shaner Hotel Group Full time
Job Overview
  • Availability to work a flexible schedule, including weekends, holidays, and varied shifts is essential.
  • Ensure adherence to and completion of all daily operational protocols established by the Housekeeping Department.
  • Possess comprehensive knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that the housekeeping team is well-informed.
  • Address guest complaints effectively to guarantee guest satisfaction.
  • Facilitate training and development for team members, ensuring all required training is completed according to established standards.
  • Evaluate daily business levels, anticipate critical situations, and devise effective solutions to expedite these situations.
  • Support staff in their job functions to ensure optimal service delivery to guests.
  • Oversee and maintain cleanliness, sanitation, and organization of assigned areas.
  • Perform housekeeping, laundry, and houseperson duties as necessary.
  • Execute other responsibilities as assigned.
Key Responsibilities

Maintain a high standard of service provided to guests through effective management of the housekeeping department's functional areas, ensuring compliance with established standards and procedures of Shaner and/or franchise. Direct, implement, and uphold a robust service and management philosophy that serves as a guiding principle for respective staff.

Qualifications
  • Previous experience in housekeeping within the hospitality sector; supervisory experience is advantageous.
  • Ability to read and interpret documents such as safety regulations, operating and maintenance instructions, and procedural manuals.
  • Capable of effectively communicating with guests, management, and colleagues to ensure mutual understanding.
  • High school diploma or equivalent; some college education preferred.
  • Bilingual proficiency in English and Spanish is a plus.
  • Familiarity with proper cleaning techniques, chemical handling requirements, and equipment usage.
About Shaner Hotel Group

Shaner Hotels stands as a premier award-winning hospitality owner-operator and management company within the industry. Our extensive portfolio encompasses over 65 full-service, select-service, extended-stay, and resort properties, boasting more than 7,500 rooms across 14 states and four countries. We collaborate with leading hospitality brands, including independent locations, and offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.