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Customer Support Specialist

2 months ago

Fostoria, Ohio, United States Roppe Corp USA Full time

About the Role:

Roppe Corp USA is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Communicate effectively with customers via phone, email, and in-person to resolve inquiries and concerns.
  • Process customer orders, returns, and exchanges in a timely and efficient manner.
  • Provide product information and recommendations to customers to meet their needs.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements:

  • High school diploma or equivalent required.
  • Minimum of two years of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic math skills and attention to detail.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The opportunity to work with a leading manufacturer of commercial flooring products.