Service Advisor
2 weeks ago
As a Service Advisor at Chapman Chrysler Jeep, you will play a critical role in delivering exceptional customer experiences. Your primary responsibilities will include:
- Scheduling and confirming customer appointments to ensure seamless service experiences
- Determining vehicle needs through customer feedback, vehicle inspections, and mileage analysis to provide accurate service recommendations
- Preparing and processing repair orders, including cost and time estimates, with transparency and clarity
- Communicating with technicians and parts associates to ensure timely completion of work and updating customers on the status of their vehicle
- Following up with customers to ensure their satisfaction with the service experience
At Chapman Chrysler Jeep, we are committed to providing a supportive and collaborative work environment. As a Service Advisor, you can expect:
- A competitive commission-based pay plan with uncapped earning potential
- Ongoing training and growth opportunities to advance your career
- A team-oriented culture that values your contributions
- Employee and family discounts on vehicle purchases and services
- A comprehensive benefits package, including health coverage, flexible spending accounts, and retirement plans
To be successful in this role, you will need:
- A minimum of 2 years of dealership service advisor/writer experience
- Chrysler certification is preferred
- Excellent interpersonal and customer service skills, with the ability to articulate vehicle service needs clearly
- Proven ability to achieve sales goals and manage time effectively
- A valid driver's license and clean driving record
As a Service Advisor, you will work in a climate-controlled shop environment with air-conditioned offices and a covered Service Drive. Your hours will be Monday through Friday, 7am to 6pm, with every third Saturday from 7am to 5pm.", "lang_code": "en"}
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