Service Manager
3 weeks ago
At Michael Hohl Automotive, we're dedicated to fostering a culture of excellence and employee development. As a Service Advisor, you'll play a pivotal role in delivering exceptional customer experiences and driving business growth. Our group is comprised of Michael Hohl Automotive Group GM/Cadillac/Buick/Chevrolet, Michael Hohl Honda, Michael Hohl Automotive Group Subaru, Battle Born Harley Davidson, and the Michael Hohl Automotive Group RV Center. We're committed to promoting from within and providing ongoing training programs to ensure our team members excel in their roles.
**Benefits**
- Medical, Dental & Vision Insurance
- 401K Plan
- Paid time off
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Discounts on products and services
- Above average industry pay ($60,000 - $80,000 per year)
- Oversee service orders and flow of the service lane, ensuring customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
- Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer doesn't get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of the service department.
- Set schedules and assign tasks to service department employees.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain good working relationships with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- 2 years of experience as a service advisor required
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and credit report
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
As a Service Advisor at Michael Hohl Automotive, you'll have the opportunity to work in a dynamic environment with a team dedicated to excellence. With a salary range of $60,000 to $80,000 per year, you'll be well-compensated for your hard work. Don't miss out on this chance to grow your career and make a real difference in the lives of our customers. Apply now to join our team
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