Tax Expert

4 days ago

San Francisco, California, United States Intercom Full time

We are Intercom, a company that's changing the standard of customer service online. Our AI-first customer service platform is a new way to deliver customer service and transform how businesses interact with their customers through AI.

Our Opportunity

This role presents a unique opportunity to shape our tax function and improve processes during a period of growth. As a key member of the Finance organization, you will help support the next wave of growth at the Company while having both direct and indirect impact on our products and external customers.

You'll work closely with the Director of Tax to collaborate with smart, hard-working individuals across the organization to resolve complex tax matters and drive process improvements. The role spans our operations across Ireland, United States, United Kingdom, and Australia, offering exposure to diverse tax challenges and the chance to make a lasting impact on our global tax operations.

Your Key Responsibilities
  • Tax Accounting & Compliance: Work closely with our third-party tax service providers to ensure timely completion of tax accounting and compliance requirements across all jurisdictions.
  • Indirect Tax: Manage global indirect tax filings with a focus on accuracy and timeliness, while implementing improvements to mitigate compliance risks.
  • Tax Forecast: Collaborate with FP&A team to develop and maintain accurate tax expense forecasts and estimates.
  • Tax Incentives (R&D): Coordinate with various stakeholders to identify, document, and claim tax incentives in a timely and accurate manner.
  • Special Projects: Support additional initiatives as they arise, including tax audits, new product launch research, and process improvement projects.
What We're Looking For
  • A collaborative self-starter with strong organizational skills and a growth mindset – someone who's excited about expanding their tax knowledge across multiple areas, isn't afraid to tackle new challenges, and can effectively communicate with both tax and non-tax stakeholders while maintaining attention to detail.
  • 5+ years of multinational corporate tax experience in either (both highly desired): Tax Accounting & Compliance (ASC 740 or IAS 12), Indirect tax (VAT/GST/Sales Tax).
  • Professional qualification (CPA, ACA, ACCA, or equivalent), preferred.
Your Benefits

We offer competitive salaries, comprehensive medical, dental, and vision coverage, regular compensation reviews, flexible paid time off policy, paid Parental Leave Program, 401k plan & match, in-office bicycle storage, and fun events for Intercomrades, friends, and family.

The base salary range for this position is $152,995 - $177,800 per year. You may also be eligible for a corporate bonus program or sales incentive as well as stock in the form of Restricted Stock Units (RSUs).

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