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National Field Support Specialist

2 months ago

Riverview, Florida, United States Spectrum Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.

Key Responsibilities
  • Support Field Technicians in resolving technical issues at customer locations
  • Use technical and interpersonal skills to troubleshoot and resolve internet, video, and telephone issues for customers
  • Act as a traffic controller for our Field Technicians, enabling efficient and timely service
  • Interface directly with customers to resolve their issues
What You'll Enjoy
  • Working with a dynamic team to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
  • Solving technical issues in real-time using the latest technology tools and programs
  • The fast-paced environment, which makes the day go by quickly and allows you to accomplish a lot each workday
  • Building professional networks inside and outside the department
  • Opportunities for growth through training, expanded education opportunities, and paths for career progression
About Spectrum

Spectrum is a leading provider of telecommunications services, serving over 32 million customers across 41 states. We are committed to delivering exceptional services and experiences to our customers, and we are seeking talented individuals to join our team.

Requirements
  • High School Diploma or equivalent
  • Technical skills: MS Office and computer literate
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
  • Schedule: Ability to work a variety of schedules in-office, including mornings, nights, weekends, overnights, and holidays