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Front Desk Associate

2 months ago

Lyon, Auvergne-Rhône-Alpes, United States Holiday Inn Express McCook Full time
Job Summary:

We are seeking a skilled and organized Front Desk Clerk to provide exceptional customer service to guests at our hotel. The ideal candidate will have strong communication skills, be able to multitask, and work efficiently in a fast-paced environment.

Key Responsibilities:
  • Process guest check-ins and check-outs, ensuring accurate reservation details and payment collection
  • Answer and route calls, taking messages and transferring calls as needed
  • Manage administrative tasks, such as scheduling tours and activities, mail and packages, and maintaining accurate records
  • Maintain a clean and organized front desk area
  • Provide excellent customer service, addressing guest questions and needs, and handling complaints and concerns
  • Perform other duties as assigned
Requirements:
  • Strong communication and customer service skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency in computer systems and software, such as Microsoft Office and property management systems
  • Fluency in English is required; additional language skills are a plus
Benefits:
  • Competitive salary
  • Paid time off
  • Medical, dental, and vision insurance
  • 401(k) retirement plan (US only), Employer RRSP match (Canada only)
  • Professional development opportunities
  • Positive and supportive work environment