Service Advisor
3 weeks ago
We are seeking a highly organized and detail-oriented Service Advisor to join our team at Toyota of Hattiesburg. As a Service Advisor, you will play a critical role in providing excellent customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
Key Responsibilities:
- Greet customers and speak to them about their vehicle needs
- Consult with technicians about needed repairs
- Inform customers about potential cost savings and warranty protections
- Schedule shop work for technicians
- Inform customers of changes in service or when their vehicle is ready to be picked up
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on age, mileage, and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow-up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements:
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager, or service consultant preferred but not necessary
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
Benefits:
- Medical
- Dental
- Vision
- 401(k)
- Paid Training
- Paid Vacation
- Holiday Pay
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