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Lead Change Implementation Specialist

2 months ago

Honolulu, Hawaii, United States Oracle Full time
About the Role

The Change Implementation Analyst role is an entry-level support position in our Support Services organization. This role is responsible for performing solution-related service request configuration for application maintenance. The successful candidate will perform scope assessment by assembling information, using application tools for configuring the system, apply and execute the change management processes, present and shadow end users, and test workflows for accuracy of configuration.

Key Responsibilities
  • Provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues, including product compatibility and configuration, support entitlements and validation, electronic support troubleshooting and product availability.
  • Handle open service requests that are dispatched, implement fixes, analyze the software problem and write case notes in the tracking system.
  • Work is semi-routine in nature, and support may be delivered via electronic channels or phone.
  • Be the point of contact for new customers, introducing and educating them on Oracle as a whole.
  • Gather requirements and determine the scope of work to estimate delivery effort and delivery time frames.
  • Troubleshoot and problem solve, thinking on their feet and jumping in to try and figure things out.
Requirements
  • Ability to prioritize and manage multiple tasks.
  • Technical background is helpful, but not required.
  • Needs to be organized and able to think through problems.
  • Comfortable with learning and adapting to new situations.
  • Fast-paced work environment.
About Us

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector, and continue to thrive after 40+ years of change by operating with integrity.