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Credit and Collections Specialist

2 months ago

Redwood City, California, United States City & County Credit Union Full time

Position Overview:

This role is fully remote and focuses on the management of credit and collections processes within the organization.

Key Responsibilities:

  • Engage with both internal and external stakeholders to ensure the effective management of accounts receivable.
  • Collaborate with various departments including finance, compliance, and customer service to streamline operations.
  • Analyze and improve strategies for credit risk assessment and collections efficiency.
  • Develop and maintain relationships with clients to facilitate timely payments and resolve any issues.
  • Monitor and report on account statuses, ensuring all records are accurate and up-to-date.
  • Identify opportunities for process enhancements and implement solutions to improve overall performance.
  • Participate in regular meetings to discuss account performance and share insights with team members.
  • Provide training and support to new team members on credit and collections best practices.
  • Prepare and present reports on collection activities and outcomes to management.
  • Stay informed about industry trends and regulatory changes that may impact credit and collections.

Qualifications:

  • Strong analytical skills with attention to detail.
  • Excellent communication and interpersonal abilities.
  • Proficiency in financial software and Microsoft Office Suite.
  • Ability to work independently and manage multiple priorities.